We stand by the quality and origin of all the items sold on our site. Each product is handmade and, as a result, colors and measurements may vary slightly. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days by contacting us by email (firstname.lastname@example.org) or by phone (212.469.0017).
Returns If you would like to return your merchandise, please contact us before mailing products back. Returns are accepted within 14 days of the date that you received your order for an exchange of products only. We do not offer returns on wholesale products. Return shipping is at the cost of the customer. Shipping charges are not refundable.
Please mail products in their original condition and with all original packaging and tags to:
Global Goods Partners 650 1st Avenue Floor 1 New York, NY 10016
Damaged Items Damaged or defective items should bereported to us within 4 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
Missing Items While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, pleasecontact us within 10 business days of receipt of the package to be issued a credit or to be shipped correct item(s).
Exchanges and Cancellations Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, pleasecontactcustomer service. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.
Custom and Bulk orders Custom and bulk orders may not be returned or exchanged unless damaged. If you receive damaged personalized or bulk items, please contact us within five business days of receipt. We cannot honor claims for damaged/defective personalized or bulk merchandise after five business days of customer receipt.